Refund Policy
Last Updated: March 17, 2026
At izeo, we strive to provide the highest quality AI-powered study platform. This Refund Policy outlines the terms and conditions regarding refunds for our premium services, digital products, and AI features.
1. Nature of Digital Services
izeo provides digital AI services, including but not limited to AI-powered study assistants, flashcard generation, spaced repetition algorithms, and premium analytics. Due to the instant delivery and digital nature of our services, all sales are generally considered final once premium features have been accessed or utilized.
2. General Refund Policy
- We generally do not offer refunds once premium features have been accessed or AI credits have been consumed.
- All purchases are processed securely through our payment provider and are subject to their terms of service.
- Subscription cancellations will prevent future billing but do not entitle users to refunds for the current billing period.
- Users retain access to premium features until the end of their current subscription period after cancellation.
3. Exceptions & Technical Issues
If you experience technical issues that prevent you from accessing or using the premium features you have purchased, we are committed to resolving the problem. In such cases, please contact our support team at hello@izeo.app within 14 days of your purchase.
Our team will investigate the issue and may offer one of the following solutions:
- Technical support to resolve the issue
- Account credit for future use
- A partial or full refund at our discretion, depending on the severity of the issue
4. Subscription Management
Users can cancel their subscription at any time through their account settings. Upon cancellation:
- You will continue to have access to premium features until the end of your current billing cycle.
- No further charges will be made after the current period expires.
- No refunds will be issued for the unused portion of the current subscription period.
5. Refund Processing Time
If a refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
6. Contact Us
For any questions, concerns, or refund requests related to this policy, please contact our support team:
Email Support:
hello@izeo.appWe aim to respond to all inquiries within 24-48 hours during business days.
7. Changes to This Policy
izeo reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Thank you for choosing izeo. We are committed to providing you with the best AI-powered study experience.